If you have been told that you should self-quarantine because of travel or a potential exposure, you should not be seen in our office for any reason, even if you do not have any symptoms.
As state-wide recommendations regarding the spread of COVID-19 change, we continue to modify our delivery of care appropriately.
Please click here for information specific to our dental services.
Please click here for information regarding vaccines.
If you are an established patient and have an urgent psychiatric need, please call (802) 864-6309 and ask to be added to the “Psychiatric Same-Day Clinic” and you will receive proper instructions to access services via telephone or Zoom. You can call to request a “same-day” psychiatry appointment up to 24 hours in advance.
CHC offers free rapid/antigen test kits at all locations, as well as N95 masks. Just ask a staff member and we can provide you with what you need.
Recognizing Symptoms and Knowing When to Call
Call CHC if… you are experiencing significant symptoms such as a high fever, difficulty breathing, or fatigue that is so severe it prevents you from performing daily activities. A member of your care team will advise you on testing recommendations and treatment options.
Stay home for five days if… you are experiencing mild symptoms such as cough, fatigue, changes to taste or smell, body aches, headache, sore throat, stuffy nose, nausea and/or diarrhea; have had a close contact exposure; or have tested positive without symptoms. If you are feeling the same or better after five days, you may resume your normal activity as long as you be sure to wear a mask when around others. In these cases you do not need to call CHC, as you will be given this same information from your care team.
If you are a CHC patient with significant COVID-related symptoms, please call to schedule a telehealth visit with your provider for evaluation. They will order a COVID test if necessary and you will receive those results from your CHC care team. We also have at-home antigen test kits available at all locations, just ask a staff member.
If you are experiencing mild symptoms or have had an exposure and are not experiencing symptoms, we ask that you please stay home and try to get a home antigen test. Antigen tests can be found at many convenience stores, grocery stores and pharmacies. Please report your results here to help the Department of Health understand how many Vermonters are being tested and how the virus is spreading. The information you provide will remain private. The Vermont Language Justice Project has created videos in multiple languages to help understand the self-test instructions.
What to Expect at Your Visit
We continue to check the temperatures and ask several screening questions of all patients and staff entering our buildings. You will be screened by a Patient Services Representative when you check-in for your appointment.
- Anyone with a temperature of 100.4 degrees or higher will be asked to return to their vehicle for an evaluation by phone or at curbside if needed. Patients may be moved from a curbside visit to a designated room as needed.
- Masks are still required in shared spaces, even if you are fully vaccinated. If you do not have one, you will be given a disposable or cloth mask to use for the duration of your visit.
- We are asking everyone to practice physical distancing and to be especially mindful of allowing at least six feet of space between yourself and others in the waiting room.
- At this time, patients should come into the building alone. Children may have one parent or guardian, and translators will be allowed to accompany patients with Limited English Proficiency.
New Additional Visit Types
After you have been triaged over the phone, you will be instructed to either schedule a telehealth visit or come to one of our open locations if an office visit is recommended. If you are exhibiting symptoms consistent with COVID-19 you will be scheduled for a curbside visit. When arriving for a curbside visit, you will park in a clearly designated spot and complete your intake by phone. Your provider will then come out to your car in full Personal Protective Gear to complete the exam. Exceptions will be made for anyone without a car or in need of lab work that requires being done inside.
Continued Best Practices to Stay Safe
Download a printable Fight’s Not Finished flyer: English or multi-language translations
Practice physical distancing as best you can, wear a mask while out in public, and continue to take action to help prevent the spread of respiratory illness by following the below guidelines. This will keep health care resources available for those with the most need and not overburden systems. Please also help keep our staff safe if you are able to donate any of the items on our list of current needs.
- Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water aren’t available.
- Avoid close contact with people outside of your household through physical distancing. Maintain a distance of at least six feet from others, and wear a mask when out in public.
- Cover your cough or sneeze with your sleeve or a tissue, not your hands.
- Stay home when you’re sick, especially with a fever, except when advised to get medical care.
- Avoid touching your eyes, nose and mouth.
- Routinely clean and disinfect frequently touched objects and surfaces.
Up-to-date information via the Vermont Department of Health has been translated into multiple languages.
Additionally, UVM Medical Center has a page of translated COVID-19 guidance, and community members have also created a YouTube channel of COVID-19 information in different languages.