At this time we are continuing to limit in-person services and ask that all patients call their primary CHCB location to be triaged before coming in. Walk-in services are unavailable until further notice.
If you have been told that you should self-quarantine because of travel or a potential exposure, you should not be seen in our office for any reason, even if you do not have any symptoms.
As state-wide recommendations regarding the spread of COVID-19 change, we continue to modify our delivery of care appropriately. Please click here for information specific to our dental services.
What to Expect at Your Visit
We continue to check the temperatures of all patients and staff entering our buildings. If you are told to physically come in to one of our locations, a staff member in full Personal Protective Gear will be waiting to take your temperature.
- Anyone with a temperature of 99.5 degrees or higher will be asked to return to their vehicle for an evaluation by phone or at curbside if needed.
- Masks are required. If you do not have one, you will be given a disposable or cloth mask to use for the duration of your visit.
- We are asking everyone to practice physical distancing and to be especially mindful of allowing at least six feet of space between yourself and others in the waiting room.
- At this time, patients should come into the building alone. Children may have one parent or guardian, and translators will be allowed to accompany patients with Limited English Proficiency.
New Additional Visit Types
After you have been triaged over the phone, you will be instructed to either schedule a telehealth visit or come to one of our open locations if an office visit is recommended. If you are exhibiting symptoms consistent with COVID-19 you will be scheduled for a curbside visit. When arriving for a curbside visit, you will park in a clearly designated spot and complete your intake by phone. Your provider will then come out to your car in full Personal Protective Gear to complete the exam. Exceptions will be made for anyone without a car or in need of lab work that requires being done inside.
For individuals without symptoms or a referral, testing is available at a pop-up site found on the Vermont State Website.
If you are a CHCB patient with mild or severe COVID-related symptoms, please call your provider to determine if an expedited referral to a drive-up testing site near you is necessary.
Continued Best Practices to Stay Safe
Practice physical distancing as best you can, wear a mask while out in public, and continue to take action to help prevent the spread of respiratory illness by following the below guidelines. This will keep health care resources available for those with the most need and not overburden systems. Please also help keep our staff safe if you are able to donate any of the items on our list of current needs.
- Wash hands often with soap and water for at least 20 seconds. Use an alcohol-based hand sanitizer if soap and water aren’t available.
- Avoid close contact with people outside of your household through physical distancing. Maintain a distance of at least six feet from others, and wear a mask when out in public.
- Cover your cough or sneeze with your sleeve or a tissue, not your hands.
- Stay home when you’re sick, especially with a fever, except when advised to get medical care.
- Avoid touching your eyes, nose and mouth.
- Routinely clean and disinfect frequently touched objects and surfaces.
Up-to-date information via the Vermont Department of Health has been translated into multiple languages.
Additionally, UVM Medical Center has a page of translated COVID-19 guidance, and community members have also created a YouTube channel of COVID-19 information in different languages.