Health Care Quality

Since 2012, CHC has been recognized by the National Committee for Quality Assurance (NCQA) as a Patient-Centered Medical Home.

In February 2018, each of CHC’s practices earned Level 3 recognition (the highest possible) by the NCQA Patient-Centered Medical Home Program. This level of recognition has been sustained by each practice through Annual Reporting to NCQA:

 

• Community Health Centers -Riverside
• Community Health Centers – Safe Harbor
• Community Health Centers – Pearl Street
• Community Health Centers – Winooski
• Community Health Centers – Good Health
• Community Health Centers – South End
• Community Health Centers – Champlain Islands

The PCMH model of care places an emphasis on team-based care, communication, access, and care coordination. It also emphasizes better management of chronic conditions. This means that at CHC, we take extra care to track patients who have chronic diseases such as diabetes, or are at an age where critical preventative screenings, such as colonoscopies, need to begin.

“NCQA Patient-Centered Medical Home Recognition raises the bar in defining high-quality care by emphasizing access, health information technology and coordinated care focused on patients,” said NCQA President Margaret E. O’Kane. “Recognition shows that Community Health Centers has the tools, systems and resources to provide its patients with the right care, at the right time.”

CHC’s recognition is a reflection of our commitment to improving the health of our community. By managing and preventing chronic disease and promoting healthy lifestyles, we aim to empower our patients to take a proactive approach in managing their self-care and well-being.

In August 2022, HRSA awarded the below CHQR badges recognizing CHC’s organizational PCMH status, as well as notable quality improvement achievements in the following areas: