For most prescription refills, the most efficient method is to contact your pharmacy directly and have them submit a refill request to your doctor. This automated process is faster and reduces the chance of miscommunication.
The second-best option is to use the patient portal to request your refill. If you need to contact our office directly, please have all the necessary medication information ready to share.
Be sure to ask your provider during office visits for refills on ALL the medications you’ll need before your next visit.
FAQ
Q: When should I call for a refill?
A: Before you are out. Calling when you have 1 week left is ideal. If your Rx says 0 refills, you likely need an office visit to renew.
Q: When can I expect my refill to be ready?
A: We strive to process refills within 3 business days. Please check with your pharmacy for readiness.
Q: Why does my medication need prior authorization?
A: Insurance plans dictate which medications require prior authorization. Once our office is alerted by the pharmacy that your insurance plan requires a PA, our team will submit that PA on your behalf. Approvals or denials can take 2-3 business days. Your pharmacy will alert you to your plan’s coverage decision.
Q: What do I do if my pharmacy does not have my medication in stock?
A: After identifying a pharmacy that has your medication in stock, please notify us by portal or phone on where to send the new prescription.
Q: What do I do if I need my prescription transferred to another pharmacy?
A: Please work with your pharmacy to get your prescription transferred to the location of your choice.
Q: Did you know CHC has an in-house pharmacy that can save you money on your prescriptions?
A: Please see other side for more information.
Q: What do I do with old or unused medication?
A: Find a drop-off kiosk near you or mail it back through the Vermont Department of Health.