The Community Health Centers is committed to providing barrier-free care to all our patients based on their unique health and language needs. CHC provides free interpreter services to any patient whose primary language is not English, people who are deaf, hard of hearing and those who are blind or have low-vision. We rely on qualified local and external interpreters to provide interpreter services to all patients and their families by telephone, video, and American Sign Language (ASL). Our website is able to be translated into other languages by clicking the green button with a flag at the bottom of the webpage. We also have an accessibility function to enhance easy navigation of the site; look for the blue button with a figure in a circle on the right side of the webpage. Additional translated health resources can be found here.
How to Request an Interpreter at CHC:
Step 1: Please call your preferred CHC location.
Step 2: PRESS 0 (zero) to reach our interpreter agency.
Step 3: Follow the prompts to request the language of the interpreter you need.
Step 4: Wait on the phone with the interpreter for a CHC staff member to assist you.
How to File Denial of Language Access:
CHC will take serious measures against denial of services to any patient requiring language services during access, delivery, and coordination of care.
The Community Health Centers encourage patients and staff to report any complaint regarding discrimination or denial of language access to any patient who requires an interpreter. CHC does not retaliate against any staff or patient who, in good faith, reported any incident of discrimination or denial of services to identify and eliminate barriers in our services. CHC will collect data on all forms of alleged cases of discrimination or denial of services during access, delivery, and coordination of care to identify and eliminate barriers in our services. This data will inform appropriate level of individual and group’s training or disciplinary interventions.
Patients can file any complaint regarding discrimination or denial of language access in person by mail, phone or email at:
Patient Relations Committee
617 Riverside Avenue
Burlington, VT 05401
Phone: (802) 540-8253
You can also file a grievance with the office of United States Department of Health and Human Services for Civil Rights at Office for Civil Rights Complaint Portal, mail or by phone as listed below:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, DC 20201